Where are you located? How do I get there?
Please see the Contact Us page for full contact details, map, and customizable driving directions.

Have you received our shipment?
By using our self-serve Quick Track feature on our homepage, you can find the answer 24/7. If it hasn’t arrived, you will be prompted to visit the relevant carrier’s Web site to track your shipment there. Alternatively, you can visit our Links page for a larger list of airlines, couriers, railways, shipping lines, and trucking companies serving Vancouver.

Have you sent our shipment?
Once your shipment is sent, we will send you, the consignee, and any notify parties the full details of your shipment. If you have not heard from us, your shipment is likely still being processed and/or awaiting a confirmed transportation booking.

If we have been informed of your time constraints, be assured that we will notify you immediately if we become aware of any reason why your shipment cannot be delivered on time.

What are your business hours?
May 1 - Sept. 30: 8:00am - 6:00pm (PST), Monday-Sunday
Oct. 1 - Apr. 30: 8:00am - 5:00pm (PST), Monday-Friday

What is your emergency contact number?
Peter Dinter: (604) 861-1332 (cell)
Henry Dinter: (604) 861-1357 (cell)

Who is your customs broker?
If you are sending a shipment to Aerostream for delivery to a vessel in Vancouver, your shipment should not be cleared through Canada Customs. Therefore, a customs broker is not required. Your shipment must be transferred "in bond." Please confirm that you are using the correct Customs Port Code.

If you are sending your shipment in care of Aerostream for local delivery in Vancouver, then you must contact the consignee for their customs broker since they are the final recipient of the goods, not Aerostream.